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Managing pets

Viewing a pet's profile

Your pets list is sorted alphabetically by name. Tap any pet card to open that pet's profile. If you have more than six pets, a search bar appears at the top of the list — type a name, breed, or species to filter the cards. The profile page shows your pet's photo (or a species emoji if no photo has been added), along with their name, age, and sex.

The profile is organised into four tabs:

  • Overview — key details and a summary of your pet's information

  • Vaccinations — vaccination records on file

  • Conditions — any recorded health conditions

  • Prescriptions — current and past prescriptions

Tap a tab to switch between them. A row of dots beneath the tab bar shows which tab you're viewing.

Updating your pet's photo

  1. From your pet's profile, tap the edit button in the top corner.

  2. On the edit screen, tap your pet's current photo (or the placeholder image).

  3. Choose to take a new photo or pick one from your camera roll.

Your pet's photo updates straight away across the app.

Note: Clinical details such as breed, date of birth, and sex are managed by your vet practice and are shown here as read-only. Contact your practice if any of these details need correcting.

Viewing your pet's history

From your pet's profile, tap History to see a timeline of your pet's records.

You can filter the timeline to show:

  • All — every record

  • Appointments — visits to the practice

  • Diagnostics — test results and diagnoses

  • Preventives — vaccinations and preventive treatments

Tap the filter button at the top of the screen and select the category you want.

Removing a pet

How you remove a pet depends on whether your vet practice holds a record for them.

If your pet has no clinic records (for example, a pet you added yourself and have never registered with a practice), open the pet's edit screen and scroll to the bottom. Tap Delete Pet and confirm in the pop-up that appears. The pet is permanently removed — this cannot be undone.

If your pet has a record at a clinic, the app cannot delete them directly, because those records belong to the practice. Instead, you'll see a message explaining this. If the record is wrong or the pet isn't yours, tap the button to message the clinic — the app opens a chat with a removal request already drafted for you. Send or edit the message as needed.

If you remove a pet by mistake, contact your vet practice to have the record restored.

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