Write-offs are used to formally acknowledge that a portion (or the entirety) of an invoice will not be collected. Lupa allows you to issue and track these directly from the Transactions Table.
1. Issue a Write-Off
To write off an unpaid invoice:
Navigate to the Transactions Table on the client page.
Select the unpaid invoice you wish to write off.
Click the three-dot icon next to the “Add Payment” button.
Choose “Issue Write-Off” from the drop down menu.
Note: Lupa will notify you if the invoice is less than 6 months old, as recent debts typically aren't eligible for write-off without additional review.
In the write-off window, confirm the outstanding balance to be written off.
Enter any relevant notes explaining why the write-off is being issued.
Click “Confirm” to finalize.
2. View Write-Offs in the Transactions Table
Once a write-off has been issued:
It will appear as a separate record in the Transactions Table.
The original invoice will now show a balance of 0.
The client’s debt total will be adjusted accordingly.
Write-offs are clearly labeled and easily searchable, helping maintain transparency and accuracy in your financial records.
This process ensures that unresolved invoices are managed properly, while maintaining clear documentation for future reference.