When you create an account or link a new clinic, you'll see a clinic search screen. You can search in two ways — by Clinic name or by Postcode — and switch between them using the icons at the top of the search field.

Select Clinic name, then start typing the name of your practice. Results appear as you type.

Select Postcode, then either:

If the app can't find the postcode you entered, you'll see the message "We couldn't find that postcode. Check it and try again." Double-check the postcode and search once more.

If no clinics appear for your search, try a different postcode or switch to searching by clinic name.

Location permission: If you choose to use your device location, your phone will ask for permission to access it. You need to allow this for the nearest-clinic search to work. If you decline, type a postcode or clinic name instead.

If you no longer want a clinic linked to your account, you can remove it from Settings › Clinics.

Each clinic in your list has an Unlink button. Tap it and you'll see a confirmation pop-up — Unlink this clinic? — before anything changes. The pop-up reminds you that you'll lose access to that clinic's appointments, chats, records and health plans inside the app. The clinic keeps your records on their side, and you can link again at any time.

Tap Unlink in the pop-up to confirm, or tap Cancel to go back.

Sometimes the app will tell you the clinic can't be unlinked yet. This happens for one of two reasons:

Once the clinic has resolved the issue on their end, you'll be able to unlink.