Each appointment type in Lupa is made up of three key components: services, products, and bundles. These elements work together to define what happens during an appointment and what’s included for the client.
Services
Services cover the full range of veterinary procedures and care your practice provides. These may include:
Routine exams and check-ups
Vaccinations
Diagnostic testing
Surgeries
Dental procedures
Medication administration
Emergency treatments
Boarding, daycare, or grooming
End-of-life care
Services are what the vet or team does during the appointment.
Products
Products refer to the physical items used or sold during an appointment. These might include:
Medications and prescriptions
Medical and surgical supplies
Nutritional supplements
Grooming products
Retail or take-home pet care items
Products are automatically linked to appointments if they’re part of the treatment or sale.
Bundles
Bundles combine services and products into a single package. They are helpful for:
Creating standardised treatment plans (e.g. puppy vaccines + deworming)
Offering promotional packages
Streamlining workflows for common appointment types
Improving value for clients
Bundles ensure consistency across appointments and reduce admin time.
Understanding the structure of appointment types helps ensure smooth workflows and better client experiences. If you need help setting up or editing your appointment types, our support team is always happy to assist!