We’re making communication with your clients easier than ever - introducing Self-Serve SMS Messaging in Lupa! 🎉
This feature gives your clinic full control over how and when SMS messages are sent, whether it’s automated reminders or one-off updates.
💬 What You Can Do
With Self-Serve SMS, you can:
Send automatic reminders - Lupa will automatically text clients 7 days before their appointment to help reduce no-shows.
Send manual messages - Need to follow up or confirm details? Use the “Send SMS” button at the top of a client’s page to send a one-off text instantly.
Keep everything in one place - All SMS activity is tracked through the client communications app, so your team stays in the loop.
⚙️ How to Turn It On
You can enable SMS messaging directly in your settings:
Go to Settings → SMS Reminders.
Toggle Enable SMS Messaging to “On.”
Review and confirm your clinic’s billing setup.
Once enabled, Lupa takes care of the rest - no extra setup required!
💵 Pricing
Each SMS costs £0.04
You’ll be billed monthly based on your actual usage - so you only pay for what you send.
💡 Why It Matters
Automated reminders and direct text messaging can help your clinic:
Cut down on no-shows 📉
Improve client communication 💬
Save time on admin and phone calls ⏰
With full control in your hands, SMS makes staying connected simple and stress-free.
That’s it! 🎉
If you need any help getting started, our Support Team is always here to help - just reach out through the Help Centre or drop us a message!