Keep clients informed even when your clinic is closed! 💤
The Out-of-Hours Auto Reply feature automatically sends a message to pet owners who reach out through the Lupa App outside of your regular working hours. This helps set expectations and keeps communication professional - even when your team is off-duty.
💬 What It Does
When a pet owner sends a chat message after hours, Lupa instantly sends your custom Out-of-Hours message back to them.
This could include:
When your clinic will reopen 🕓
Emergency contact details ☎️
Any additional notes you want clients to know
⚙️ How to Set It Up
You can create your Out-of-Hours Auto Reply directly from your settings:
Go to Settings → Chat.
Toggle Enable Out-of-Hours Auto Message.
Write your custom message (e.g., “Thanks for your message - our clinic is currently closed. We’ll get back to you when we reopen at 8am tomorrow.”)
Save your changes!
Lupa will automatically send your message whenever a client contacts you outside your set opening hours.
💡 Why It Helps
This feature helps you:
Keep client expectations clear 📱
Reduce missed messages or confusion 🐾
Maintain a professional, consistent tone - even after hours 🌙
That’s it! 🌙
If you need any help setting up your Out-of-Hours Auto Message, our Support Team is always here for you - just reach out through the Help Centre or chat with us directly!