You can now customise the email content for each reminder type in Lupa, giving your communications a personal touch that aligns with your clinic’s tone and branding!
What’s New?
Each reminder type (for example: Appointment, Vaccine, or Follow-Up) now includes editable subject and message fields. You can tailor the text while Lupa still handles the timing, delivery, and automation for you.
How to Add Custom Reminder Content
Go to Settings → Automated Reminders.
Select the reminder type you want to edit.
Click Edit Content.
Write your custom subject and message text.
Click Save to confirm your changes.
Tip: You can use dynamic placeholders (like {PetName} or {AppointmentDate}) to automatically insert client and appointment details.
Why It’s Useful
Maintain a consistent tone and brand across client messages.
Personalise automated communication without extra manual effort.
Improve engagement by writing reminders that sound natural and familiar.
That’s it! If you need help setting up or editing your automated reminders, click the Help icon in the top right corner to reach our Support Team!