Good news - you can now pause a Health Plan instead of cancelling it!
This means you can temporarily stop billing and benefits for a client while keeping their plan active in the background. Perfect for holidays, financial pauses, or pets on a short break.
🪄 What Happens When You Pause a Plan
When you pause a Health Plan:
The plan remains linked to the client and pet.
Allowances stop until you choose to resume.
The plan can be reactivated anytime with one click.
All history and benefits are safely kept - nothing is lost!
🐾 How to Pause a Health Plan
You can pause a plan in just a few clicks:
Go to the Client Page.
Select the Pet enrolled in a Health Plan.
Click Edit Pet (or Edit Client, depending on where the plan is linked).
You’ll now see a new “Pause Plan” button.
Click it to instantly pause the plan.
💡 Tip: You’ll see a small “Paused” label next to the Health Plan, so you can easily spot which ones are on hold.
▶️ Resuming a Paused Plan
When the client is ready to restart, simply:
Go back to the Client Page.
Click Edit Pet / Client again.
Press “Resume Plan.”
Lupa will automatically pick up billing from the next scheduled cycle - no need to recreate the plan!
🚫 What You Can’t Do While Paused
You can’t apply benefits to a paused plan.
The client won’t be billed during the paused period.
That’s it - a simple, flexible way to manage client plans without losing any progress! 🙌
If you need help, reach out to our Support Team, we’re always happy to help! 💬